You have 3 years from the date of purchase. As per our terms and conditions in line with the Office of Fair Trading, listed at our Reception counters at point of sale, on the gift card and on our website. Gift Vouchers cannot be redeemed on Sundays or Public holidays.

Vouchers can be redeemed at any one of our 11 salon locations across South East
Queensland.

Please treat all gift vouchers like cash, as lost or stolen vouchers cannot be replaced.

Vouchers may be redeemed or exchanged to their dollar value on any treatments listed in the Pure Indulgence Service Menu, or on any skin care products available within Pure Indulgence salons. Vouchers are also transferable and may be given to a family member or friend.

Online gift vouchers are delivered digitally to your email or the recipient’s email and can also be printed if preferred.

In line with the Office of Fair Trading guidelines, we do not offer refunds on skincare products for a change of mind. Please choose carefully. Refunds will only be provided for faulty stock or if you experience an adverse reaction to your prescribed skin care product.

If you have had a reaction to a treatment or a new product purchase, or have any concerns regarding your skin after a treatment with Pure Indulgence, please contact your salon as soon as possible for further advice.

The information provided on the consultation form gives us the necessary details about your skin history to ensure it is safe to perform the requested service and to allow us to customise your treatment to suit your individual needs.